Your personal AI for pet health, scans & care
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Last Updated: April 11, 2026Some features use Google Gemini AI. AI answers and health identifications can be wrong — always consult a qualified veterinarian for anything that affects your pet's safety or health. See Terms & Conditions for full details.
This Privacy Policy describes how we collect, use, process, share, and protect your information when you use the PetEra AI mobile application, this website, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Capitalized terms have the meanings assigned to them in this Policy.
When you create an Account or use the Service, we may collect: first name and last name; email address; and optional profile details (e.g. display name, preferences).
To provide AI health scanning, pet profiles, reminders, and chat features, we may collect: photos you submit for AI analysis; health scan history and results; pet profiles and related data; medication and vet reminders; AI vet conversations; notes or labels you add. You choose what to provide; some features require submitting relevant images or identifiers.
If you grant permission, we may collect your approximate or precise location to help find nearby veterinary services. You can revoke location access in your device or in-app settings at any time.
User Content includes images and text you upload for AI-powered features. We may use anonymized or aggregated images or outputs to improve our AI models. When used for product improvement, such data is not associated with your identity.
We automatically collect: device type, operating system, and app version; IP address; timestamps and activity logs; crash and error reports; feature usage and analytics; session information.
The Website may use cookies and similar technologies for analytics, functionality, and security. The Application may use mobile identifiers for analytics and performance, in line with this Policy.
We use data to: provide and improve the Service (AI-assisted health scans, pet profiles, medication reminders, AI vet chat, account management); improve AI and recognition (anonymized or aggregated); communicate with you about updates and support; optionally for marketing if you opt in; comply with legal and security requirements; and in connection with business transfers as permitted by law. We do not sell your Personal Data to third parties.
Where GDPR applies, we rely on consent, contract, legitimate interests, and legal obligations as lawful bases for processing your data.
We may share Personal Data with: service providers (hosting, analytics, AI services, email, subscriptions) under contracts; as part of business transfers; with authorities when required by law; with your consent; or as aggregated/anonymized data. We do not sell your Personal Data.
By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive license to use, store, process, and improve the Service and AI models. We do not publicly display your photos without your consent. Content may be used in anonymized form to improve our AI.
Parts of the Service use Google Gemini, Google's generative-AI technology, to process images and text — for example symptom identification from photos, health-related estimates, and the AI vet chat. When you use those features, relevant content may be sent to Google's systems for processing in line with Google's policies.
Gemini can be wrong. Responses may be inaccurate, incomplete, or inappropriate for your specific pet, breed, or situation. They are for informational purposes only and must not replace professional veterinary diagnosis or advice. You are solely responsible for verifying any AI output before relying on it. Nothing in the Service replaces hands-on examination by a licensed veterinarian.
We retain Personal Data for as long as your Account is active or as needed. Pet & Health Data is retained until you delete it or your Account. Usage Data is retained for a limited period. We delete or anonymize data when no longer needed unless legally required to keep it.
Your information may be transferred to and processed on servers outside your country. We use appropriate safeguards where required by law.
Depending on where you live, you may have the right to access, correct, delete, export, withdraw consent, object, restrict processing, or lodge a complaint. Contact us at infloflorai4@gmail.com or through in-app settings where available.
You may request deletion of your Account, health scans, photos, chat history, and profile data. Contact us at infloflorai4@gmail.com or use in-app account deletion if available. Some data may remain in backups or where legally required.
We use encryption, access controls, and secure infrastructure to protect your data. No system is completely secure; we cannot guarantee absolute security.
The Service is not intended for users under 13. We do not knowingly collect personal information from children under 13. Contact us at infloflorai4@gmail.com if you believe we have collected such information.
The Service may contain links to third-party sites. Their privacy practices are governed by their own policies.
We may update this Policy from time to time. The updated version will be posted on this page. We may notify you by email or in the Application for material changes. Continued use constitutes acceptance.
California residents may have additional rights (know, delete, opt-out of sale — we do not sell Personal Data — non-discrimination). Contact us at infloflorai4@gmail.com.
We will respond within a reasonable time as required by applicable law.
PetEra AI — Your personal AI for pet health & care
Last Updated: April 11, 2026Please read these Terms carefully before using PetEra AI. By using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
By creating an Account, downloading the Application, visiting the Website, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You must be at least 13 years of age (or the minimum age required in your jurisdiction) to use the Service. The Service is not intended for children under 13.
You may need to create an Account (e.g. via email, Apple, or Google sign-in) to access certain features. You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account. You must provide accurate and complete information. We may suspend or terminate your Account if you breach these Terms.
The Service is provided for personal, non-commercial use to help you monitor your pet's health, identify symptoms, manage vet records, and obtain AI-assisted guidance. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal use.
We do not guarantee the accuracy, completeness, or reliability of any health scan result, symptom identification, estimate, or recommendation. All outputs are for informational purposes only and are not a substitute for professional veterinary inspection or advice.
Certain features rely on Google Gemini (Google's generative AI) to analyse images and text — for example symptom recognition, health estimates, and conversational assistance. By using those features, you acknowledge that your inputs may be processed by Google in accordance with Google's applicable terms and policies.
Gemini is not infallible. It may produce errors, omissions, or misleading content. All AI-generated material is provided "as is" for general information only and does not constitute professional veterinary advice. You must independently verify anything material to your pet's safety, health, or treatment before you act on it. To the fullest extent permitted by law, PetEra AI and the Developer are not responsible for any loss or harm arising from your use of or reliance on Gemini-powered features.
You retain ownership of User Content you submit. By submitting User Content, you grant us the licenses described in our Privacy Policy. You are solely responsible for your User Content. You must not submit content that infringes third-party rights, is illegal, harmful, abusive, defamatory, contains malware, or is designed to disrupt the Service. We may remove or refuse to display User Content that we believe violates these Terms, without prior notice.
You agree not to:
The Service, including its design, text, graphics, logos, and software, belongs to PetEra AI or its licensors and is protected by intellectual property laws. You are granted a limited, personal, non-transferable license to use the Service as intended. You may not copy, modify, distribute, or create derivative works from our content or software without our prior written consent.
You agree to indemnify, defend, and hold harmless the Developer and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the Service, your User Content, your violation of these Terms or any law, or your violation of any third party's rights.
We may suspend or terminate your access to the Service, with or without cause or notice. You may stop using the Service at any time and may request account deletion as described in our Privacy Policy. Upon termination, your right to use the Service ceases immediately.
We may modify the Service and these Terms at any time. We will post the updated Terms on this page and update the "Last Updated" date. For material changes, we may notify you by email or through the Application. Your continued use after the effective date constitutes acceptance.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Developer regarding the Service.
These Terms shall be governed by the laws of Uzbekistan. Any dispute shall be resolved in the courts of Bukhara, Uzbekistan.
We will respond to inquiries within a reasonable time.
PetEra AI — Your personal AI for pet health & care
Last Updated: April 11, 2026Some features use Google Gemini. For safety and liability information, see our Terms & Conditions and Privacy Policy. AI health guidance is for information only — always consult a licensed veterinarian.
Send us your questions, bug reports, or feedback. Please include your app version and device model for technical issues.
infloflorai4@gmail.com →Visit our website for the latest information, policy updates, and app download links.
https://petcare-klyro.web.app/ →We aim to reply within a few business days. Complex issues may take a little longer. We appreciate your patience.
Purchases are processed by Apple App Store or Google Play according to your platform. To manage or cancel a subscription, use your Apple ID or Google account subscription settings. We cannot process refunds directly — those requests go through the store's refund policies.